Conferencing Advisors has been a leading value added reseller and integrator of audio visual equipment since 2005. We have developed a strong and reliable skill set in helping our clients determine their solutions needs. This would include evaluation and development of our client’s needs to develop the most effective solutions. We help our clients determine the right network solution and equipment that will best fit their environment. CAI primarily operates in the USA, but we have and will assist with installation anywhere in the world.
Once the proposed solution has been formulated we can then begin the installation process.
Maintenance and Support
Conferencing Advisors has been operating since 2005 and has a world of knowledge with all types of conferencing equipment. We have experience with all types of networks, from ISDN to MPLS and now Cloud based services so we are sure our help desk can handle any issues that may arise.
Access to Conferencing Advisors technical support engineers who assist in solving issues by phone Monday through Friday, excluding national and local holidays.
Provides expedited replacement of all covered, failed hardware parts. If telephone technical support determines that there is a hardware part failure or if there is an obvious malfunction, a replacement part will be shipped on for next business day delivery. The customer is required to return the defective part within five days of resolution.
Test your system at one of our video test facilities 24 hours a day, 365 days a year. Live face-to-face testing with a support engineer is also available during standard business hours.
For issues that cannot be resolved remotely, Conferencing Advisors provides next business day best effort on-site support and will dispatch a technical engineer to resolve the issue.
Keep your Service up to date and your software upgraded with our Renewal Specialist.
Preinstallation Checklist is created for each site.
Site contact information
Client project manager contact information
Contact information for other trades
Site equipment verification
Determine additional equipment needed
Insure equipment will be onsite prior to installation
Is power, network, cabling, ready onsite
Confirm all reinstallation work is completed prior install date
Firewall and Port Set Up
Cloud Account Information
Schedule date of installation with client and CAI helpdesk
Insure availability of technical support during clients install
Assist with configuration and registration of equipment
Complete test call from CAI help desk and clients facility
Complete overview remote training with site contact
Receive email confirmation from site contact that installation is complete
Track Techs Arrival
Once onsite confirm equipment and site readiness
Install equipment and run cabling
Configure and register equipment
Test equipment and complete test calls
Complete overview training with site contact
Complete sign off form