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UNLIMITED HELP DESK SUPPORT
Access to Conferencing Advisors technical support engineers who assist in solving issues by phone Monday through Friday, excluding national and local holidays.
ADVANCED PARTS REPLACEMENT
Provides expedited replacement of all covered, failed hardware parts. If telephone technical support determines that there is a hardware part failure or if there is an obvious malfunction, a replacement part will be shipped on for next business day delivery. The customer is required to return the defective part within five days of resolution.
AROUND-THE-CLOCK VIDEO TEST FACILITY
Test your system at one of our video test facilities 24 hours a day, 365 days a year. Live face-to-face testing with a support engineer is also available during standard business hours.
ON-SITE SUPPORT OPTION
For issues that cannot be resolved remotely, Conferencing Advisors provides next business day best effort on-site support and will dispatch a technical engineer to resolve the issue.
Keep your Service up to date and your software upgraded with our Renewal Specialist.